Privacy Policy

1. Who We Are

Ibile Plus Alagbo Ltd. operates this website to provide information about our indigenous herbal products, knowledge and services and to facilitate customer communication, product enquiries and online purchases.

Website: ibileplusalagbo.com

2. Information We Collect

Depending on how you use our website, we may collect information such as:

• Name and account information.
• Email address and telephone number.
• Delivery and recipient information.
• Order and transaction information.
• Information you provide when contacting us.
• Technical information associated with website use.

3. How We Use Your Information

We may use information we collect to:

• Create and manage customer accounts.
• Process orders and payments.
• Arrange delivery.
• Provide customer support.
• Send order and transaction updates.
• Improve our website and services.
• Protect our website and customers against misuse.
• Meet applicable legal and regulatory obligations.

4. Lawful Basis for Processing

Where applicable, we process personal information based on consent, performance of a contract or steps taken at your request, legitimate interests, and compliance with legal obligations.

5. Information Sharing

We do not sell personal information as a product. Information may be shared where reasonably necessary to provide our services, including with payment processors, delivery providers, technology providers, professional advisers, or where required by law.

6. Payment Processing

Online payments may be processed through Paystack. Payment information may therefore be processed by the relevant payment service provider under its own privacy and security practices.

Ibile Plus Alagbo Ltd. does not intend to store customers' complete payment-card details on its own website.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies where necessary for website functionality, security, sessions, preferences or other legitimate purposes.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining records, resolving disputes and meeting legal obligations.

10. Your Data-Protection Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

11. How to Make a Privacy Request

Privacy-related requests may be sent to:

12. Children's Privacy

Our services are not intentionally directed at children where applicable law requires parental or guardian involvement. We do not knowingly collect children's personal information contrary to applicable law.

13. Third-Party Websites

Our website may contain links to third-party services or platforms. We are not responsible for the privacy practices of third-party websites or services.

14. International Data Transfers

Some service providers we use may process information outside Nigeria. Where applicable, reasonable measures will be taken to address such transfers in accordance with applicable data-protection requirements.

15. Data Breaches and Security Incidents

If we become aware of a personal-data security incident, we will take reasonable steps to investigate, contain and address the incident and make any notifications required by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology or legal obligations change. The latest version will be published on this page.

17. Contact Us